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Caring about the long-term value of your outdoor play environment

Natural Impressions Outdoor Play warranty information

Lifetime Warranty

  • Hot-Dip Galvanized Parts
  • Stainless Steel Parts

Lifetime Warranty is in effect for the lifetime of the product until the product is uninstalled and/o taken out of use.

15 Year Warranty

  • Aluminum Parts

10 Year Warranty

  • Painted Surfaces on Galvanized or aluminum metal parts
  • Yellow Cedar wood
  • Rope and net construction

5 Year Warranty

  • Springs, and Ball Bearing Assemblies

2 Year Warranty

  • Sunshades and shade Sails
  • Movable Metal and plastic parts

Warranty Coverage

This warranty applies to Natural Impressions Outdoor Play (NIOP) products and spare parts for the time periods described for each product type above and with the limitations described in this warranty. The warranty period applies from the date of purchase by the first customer. This warranty covers only defects in materials. NIOP’s liability under this warranty is limited to repair or replacement of defective products, without charge, at NIOP’s discretion.

Proper Installation and Maintenance

The warranty only applies if NIOP’s products have been installed according to instructions provided by NIOP and maintained correctly according to NIOP Maintenance Manual.

Warranty Exclusions

This warranty does not cover any damage caused by accident, improper care, negligence, normal wear and tear, surface erosion on metal parts, discolored Surfaces and other cosmetic issues or failures due to misuse or vandalism. Natural changes in wood over time are considered cosmetic issues and not covered.

Near Water Installations

Products installed in direct contact with chlorinated water or saltwater (waterparks) or products installed within 650 feet from the shore are not covered by NIOP warranty for any defects caused by corrosion.

Third-Party Supplied Products and Services

NIOP provides non-NIOP branded and installation services performed by certified third-party supplier. This general NIOP warranty does not apply to such non-NIOP branded products and installation services, which may carry their own warranties. NIOP will pass on information on such warranties where possible.

Freight and Warehousing

Products/items are not to be stored outside waiting for installation and must be kept dry at all times.

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Facility Location

5039 112th Street

Delta, BC

Postal Mailing Address

51 – 12411 Trites Road

Richmond, BC V7E 6J7